When booking directly with us
Booking. On reserving the accommodation you will be asked to pay a deposit of 40% of the total price. The reservation is not confirmed until that payment has been made and you have advised us by email.
The balance will be due eight weeks before you holiday starts. If you make your reservation within the eight week period then we will ask for full payment at the time of booking. If payment is not made within this timescale and we do not hear from you we reserve the right to consider the booking cancelled by the client - see conditions below.
Cancelation. Once money has been paid no refunds can be given execept in the following circumstances: If you need to cancel your booking and we can relet all of your dates at the same price then we will refund your money less a €50 adminsitration fee. If we can let just some of your dates we will work out a pro rata refund less the admin fee. If you cancel your booking and we cannot relet any of your dates then no money will be refunded.
If we cancel. If, for any reason, we need to cancel the reservation, we will try to find you satisfactory accommodation near by but if this is not possible or you do not wish for alternative accommodation then you will be given a full refund but we cannot be held responsible for any other consequences of such cancelation.
Late payment. If the date for the final payment is not met then we reserve the right to cancel the holiday without issuing a refund of any money already paid.
Pets are not allowed under any circumstances.
Children - This is an aparmtnet for two adults only, chidlren and babies are not accommodated.
Damages. The accommodation will be clean when you arrive. If you see anything that you would consider as substandard please inform the owners straightaway so that it can be rectified. This also applies to any damage or unsatisfactory conditions during your stay. The owners will always attempt to resolve any problems to your satisfaction if we are made aware of them. We ask for a damage deposit of €150 which will be retrun to you after the rental period provided the accommodation is left in good order.
On departure the accommodation must be left in the same condition it was found regarding cleanliness and arrangement of furniture etc. Any damages must be declared and you must be prepared to pay in full to repair or replace items that you have damaged.
Arrival and departure. The accommodation will be available to you from 17.00 on the day of your arrival and you should vacate by 11.00 on the day of your departure. Arrivals and departures outside this time might be possible but you should consult the owners beforehand.
Visitors. If you wish to have visitors during your stay then we ask, in the interests of site security, that you inform us in advance. Visitors must vacate the property by 23.00. Under no circumstances can additional people including children and babies, other than those specified at the time of booking, be permitted to stay overnight.
Security. We ask that when you leave the accommodation you lock all doors and windows. In any event we are not repsonsible for your possessions and if any are stolen whilst here then they will not be covered by our insurance policy. If our possesions in the accommodation are stolen because you have left the windows open or the door unlocked whilst away from the premises then we reserve the right to charge you for their loss. They will be covered by our insurance policy only if there is evidence of a break in.
Access. We reserve the right to enter the accommodation during your stay at any reasonable time in the event of there being a malfunction or suspected malfunction of essential equipment, or any other reasonable cause for concern such as the premises not be properly secured. If you are there we will, of course, knock on the door first but if you are not there we reserve the right of entry using our own key.
Tlf +34 646430656
"Another great stay - this is a lovely apartment with such excellent views"
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Great Glamping holidays in a Green Mountain Yurt high in the Alpujarra mountains of the Sierra Nevada National Park